HVAC Service Manager

ARS-Rescue Rooter•Naperville, IL

1d•$120,000 - $130,000

About The Position

American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, is seeking an experienced and driven HVAC Service Manager to lead our service team. This is a high-impact leadership role responsible for driving operational excellence, team performance, revenue growth, and exceptional customer satisfaction. You will lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations. If you are a proven HVAC leader with strong business acumen and a passion for developing teams, this is an excellent opportunity to join a stable, growing national organization. We are seeking a strategic and results-oriented HVAC Service Manager - Operations to lead our Service department. In this role, you will be responsible for the full lifecycle of the service branch operations—from labor burden management and inventory control to driving revenue through technician-led sales. You will act as a key partner to the General Manager, ensuring the branch meets its financial targets while maintaining the highest standards of OSHA safety and customer experience.

Requirements

4-5 years of HVAC service experience and/or HVAC management experience
Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and analytical skills
Ability to manage people, operations, and budgets effectively
Experience: Proven HVAC technical background and Sales Management experience.
Leadership: Demonstrated success in leading teams to achieve branch and corporate objectives.
Business Acumen: Strong understanding of P&L, budgeting, and business operations.
Skills: Proficient in operational software; excellent negotiation and presentation abilities.
Mindset: Ability to execute day-to-day tasks while thinking strategically in a fast-paced environment.

Nice To Haves

State license and HVAC code knowledge preferred

Responsibilities

As an HVAC Service Manager, you will oversee daily operations for residential HVAC service technicians and ensure efficient delivery of heating and air conditioning service and repairs.
Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management
Oversee daily operations of residential HVAC service calls and repairs
Monitor labor costs, materials, equipment, and expenses to maintain service department profitability
Ensure HVAC service quality, customer satisfaction, and operational efficiency
Coordinate with dispatch and customer service teams to optimize technician scheduling
Conduct job site inspections and ensure compliance with HVAC codes and safety standards
Track department operations including technician productivity, tools, vehicles, and equipment
Provide hands-on training and development for HVAC service technicians
Lead regular technician meetings and monitor key performance indicators (KPIs)
Strategic Planning: Set work priorities, lead staff meetings, and manage employee scheduling to ensure seamless daily operations.
Performance Coaching: Mentor HVAC Service technicians to maximize productivity and improve both technical and sales skills.
Technical Support: Provide direct technical guidance and operational troubleshooting for field teams.
Customer Advocacy: Resolve customer complaints and issues to maintain high satisfaction ratings.
Operational Analysis: Support the General Manager with data analysis, operational planning, and departmental reporting.
Financial Oversight: Review payroll records and ensure accurate compensation and scheduling for all staff.
Quality Control: Uphold strict standards for safety, workmanship quality, and customer service.

Benefits

Company-provided take-home vehicle, fuel card, and maintenance
Medical insurance available after 31 days (low-cost plans available)
Dental and vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off and paid holidays
Company-paid life insurance
Ongoing HVAC training and clear career advancement paths
Strong leadership support
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!