HVAC Service Manager

ColonialWebb • Chantilly, VA

81d • $150,000

About The Position

Our Service Managers act as champions for our brand, they collaborate with teammates and demonstrate to the Chantilly community our company values. Service Managers direct day-to-day field service operations and are responsible for much more. Our Service Managers are working with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth.

Requirements

• Accomplished in developing high performing service teams through coaching, motivating, recruiting, and performance management
• Commercial HVACR service experience to provide support to Technicians for service issues
• Industry related Service Manager or Service Supervisor experience
• Skilled in developing commercial HVAC maintenance and service estimates
• Possess excellent communication, interpersonal, and customer service skills
• Ability to manage customer relationships, perceptions, and expectations
• Strong problem solving and critical thinking skills to provide innovative solutions
• High energy level to handle a dynamic, evolving, and fast-paced workload
• Professional demeanor and positive attitude

Responsibilities

• Start the day by checking in with the team to ensure that the Technicians are equipped with what is needed to complete their tasks, emphasizing safety protocols for each job
• Spend several days a week as a 'boots on the ground' leader and serve as a dynamic leader in the field
• Guide a culture that demonstrates that safety is the top priority; teach and practice behaviors that show critical thinking in safety to prevent injuries
• Visit job sites to inspect ongoing work, ensuring compliance and quality control with safety standards and customer requests
• Lead a team of talented Service Technicians in a challenging, fast-paced service environment
• Drive operational excellence and achieve goals through day-to-day management (i.e., reporting, inventory control, technical support, service coordination and scheduling processes)
• Serve as a key support resource for the Administration team, Service Coordinators, and Sales team (ability to bridge the gap between the field and office teammates and customers as needed)
• Cultivate and maintain lasting relationships with current customers and work with both current and potential customers to qualify service needs; develop estimates that will grow our business in the region
• Focus on development of the team, through exceptional coaching, teaching, and caring

Benefits

• Competitive wages
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors