HVAC Service Manager
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About The Position
One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is seeking a dedicated HVAC Service Manager to join our team in Pompano Beach, FL. This full-time position is pivotal in ensuring that customer needs are met while implementing the policies and procedures of our organization. The Service Manager will be responsible for managing, guiding, and setting profit margins and service expectations for all Service supervisors and field staff. This role is essential for the safe and efficient delivery of HVAC services and products, ensuring that our customers receive the highest level of service and satisfaction. In this role, the Service Manager will develop and implement best operational practices, focusing on continuous improvement and process enhancements to achieve budgeted gross margins. The successful candidate will oversee the Service Department's spending, including labor, inventory, and fleet management. Facilities management, service training, inspections, maintenance, and repair will also fall under the Service Manager's purview to ensure the protection of company assets. Safety compliance is a critical aspect of this position, requiring the Service Manager to oversee employee training, safety tracking, and compliance assessments, ensuring that all team members adhere to OSHA safety standards. The Service Manager will also be responsible for managing and developing service supervisors, which includes recruiting, hiring, and conducting performance evaluations. This role requires evaluating workloads and personnel schedules to maximize efficiency and achieve profit and customer satisfaction objectives. The Service Manager will maintain training for field personnel on systems, tools, and procedures through various training methods, including in-house training and online programs. Additionally, the Service Manager will provide coaching and feedback to subordinates to enhance performance and ensure adherence to procedural standards of reporting and documentation. Effective communication and conflict resolution skills are essential, as the Service Manager will interact with clients to address concerns and ensure a professional image is maintained at all times. The position requires a valid driver's license, a clean driving record, and the ability to pass a background check and drug screen. This is an excellent opportunity for a motivated individual looking to advance their career in the HVAC industry while contributing to a team-oriented environment.
