HVAC Service Manager

Sila Services • Woburn, MA

112d • $90,000 - $150,000

About The Position

Central Cooling & Heating is seeking a dynamic leader for the position of HVAC Service Manager. This role is not just about managing; it's about inspiring and uplifting a team to achieve greatness while maintaining a commitment to safety, outstanding service, and customer satisfaction. The ideal candidate will drive the company's mission forward, mentor skilled technicians, and uphold the company's reputation for unmatched quality in HVAC services across Greater Boston. This position offers a base salary with bonus and commission opportunities, and relocation assistance up to $10,000.

Requirements

• 5+ years of HVAC management/supervisory experience
• Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design
• Possess the ability to inspire both personal and professional growth of our team members
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
• Excellent organization skills, accuracy, and dependability
• Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)
• Service Titan knowledge
• Exceptional follow-through capabilities
• Knowledge of OSHA safety rules and regulations
• Valid Driver’s License and clean driving record

Nice To Haves

• HVAC Service: 5-8 years (Preferred)
• EPA Universal Certification (Required)

Responsibilities

• Lead, direct, motivate, train, and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards
• Actively promote and create a positive culture of accountability within their department and collaborate and grow intra-company departmental coordination and support
• Recruit, interview, and onboard new technicians by working with our talent acquisition team
• Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work
• Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers
• Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks
• Maximize Resources: constant involvement with call center, dispatch, and various departments to ensure work opportunities are available, acted upon, and technicians are matched to right jobs
• Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups
• Monitor invoices, forms, photos, equipment, and schedules
• Prepare/review payroll, spiffs, and commissions
• Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s
• Help develop annual budgets, control expenses, and meet or exceed plan for department
• Assist in reviewing, revising, and updating price book tasks as necessary to ensure profit
• Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes
• Lead from the front, serve as field backup when customer demand is high
• Other tasks and responsibilities as required to maintain efficient department operations

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees