HVAC Service Manager / Residential
About The Position
AJ Perri, part of the ARS family of brands, is a trusted leader in residential HVAC and plumbing services. We serve customers in the state of New Jersey with reliable, professional service. With over 50 years of local experience, we’re known for quality workmanship, prompt service, and customer satisfaction, backed by ARS’s national network. What You’ll Do As an HVAC Service Manager: Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching Oversee daily operations to ensure safe, efficient, and high-quality service delivery Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits Resolve customer issues and ensure top-tier customer satisfaction Coordinate with dispatch to optimize technician selection and scheduling Conduct job site inspections and monitor workmanship standards Track departmental operations, inventory, tools, vehicles, and maintenance Ensure compliance with safety regulations, company policies, and local codes Provide ongoing on-the-job training and development for technicians Lead weekly technician meetings and monitor key performance indicators (KPIs)
Requirements
- 5+ years of HVAC service experience
- Strong knowledge of gas piping, electricity, plumbing, and air flow
- Valid driver’s license with a good driving record
- Strong leadership, communication, computer, and math skills
- Experience managing people, operations, and budgets effectively
- Must pass background and drug screening
Responsibilities
- Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
- Oversee daily operations to ensure safe, efficient, and high-quality service delivery
- Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
- Resolve customer issues and ensure top-tier customer satisfaction
- Coordinate with dispatch to optimize technician selection and scheduling
- Conduct job site inspections and monitor workmanship standards
- Track departmental operations, inventory, tools, vehicles, and maintenance
- Ensure compliance with safety regulations, company policies, and local codes
- Provide ongoing on-the-job training and development for technicians
- Lead weekly technician meetings and monitor key performance indicators (KPIs)
Benefits
- Insurance access after 31 days of employment
- Low-cost medical insurance (starting at ~$5/week)
- Dental and vision insurance options
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- 401(k) with company match
- Paid time off & holiday pay
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
