HVAC Service Manager - Belmar NJ

American Residential Services • Lake Como, NJ

272d

About The Position

Air Experts, in partnership with American Residential Services, is the largest provider of residential services in the US, employing more than 7000 professionals across the country. Air Experts has been serving its customers with HVAC solutions for over 35 years. The HVAC Service Manager provides planning and management in the safe and efficient servicing of HVAC equipment, components, and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives, and provide HVAC services to customers and contractors.

Requirements

• A High School diploma or general education degree (GED) is required.
• 6-8 years of experience in HVAC service.
• A working knowledge of gas piping, electricity, plumbing, and air flow are required.
• An unrestricted Journeyman license and knowledge of local and national HVAC code is preferred but not required.
• A valid driver's license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer, and mathematical skills are required.

Responsibilities

• Manages and develops the service staff, including scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, hiring, and disciplining up to termination of employees.
• Evaluates workload and schedules service work to best utilize manpower and maximize profits, managing labor expenses to stay within budget guidelines.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Achieves monthly budgeted revenue.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs.
• Schedules repairs for parts to ensure minimal down-time in job completion.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.
• May conduct job site inspections.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements and provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
• Observes all safety and Company rules and regulations in the performance of duties.
• Follows the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
• Oversees the Tech Turnover Process, achieving the budgeted/managed KPI's by call type.
• Conducts weekly meetings with Technicians.
• Other duties as assigned.

Benefits

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free 24/7 Virtual Telemedicine Services from your first day of employment.
• Enhanced Dental Insurance options.
• NEW Pet Insurance Plan.
• NEW Legal Insurance Plan available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED