HVAC Service Field Supervisor

Collins Comfort MastersTempe, AZ
39d$30 - $35

About The Position

Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.

Requirements

  • 5+ years of experience in an HVAC Service Technical experience role
  • 3+ years of experience in an HVAC Field Supervision capacity
  • Excellent leadership skills and team mentality to enhance team productivity
  • Possess computer skills including Excel / Word and be highly organized
  • Ability to prioritize, manage multiple tasks, handle deadlines
  • Extremely reliable without attendance challenges
  • Must be able to pass a background check and pre-employment drug test
  • Valid driver’s license and clean driving record
  • Learn and uphold all company procedures and safety rules
  • Willingness to learn and support our service system

Nice To Haves

  • Service Titan experience is preferred but not required

Responsibilities

  • Directly responsible for technical & professional development of Service Technicians
  • Ensure processes & procedures are performed properly for maximum efficiency and customer satisfaction
  • Contribute to top line revenue by providing education to Technicians regarding all available accessories and services clients can benefit from
  • Maintain operational excellence through invoice completion, inventory control, safety awareness and accurate reporting
  • Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety and standard operating procedures
  • Coach Service Technicians on best practices via van inspections, one on one’s, ride alongs, coaching & any additional technical training needs
  • Monitor and control service call backs by proactively reviewing Technician invoices, forms and uploaded pictures, ensuring procedures are followed
  • Handle all escalated customer concerns by demonstrating 100% customer satisfaction
  • Identify and ensure Technicians have the required minimum tools to perform their duties
  • Track and verify that labor hours, parts requisitions, warranty part returns, and service call backs are correctly compensated or back charged

Benefits

  • Competitive Pay and NO WORK SHORTAGE! $30-35 / hr. + monthly bonus and Overtime
  • Company provided vehicle, gas card, tablet, & uniforms
  • Dedicated on-going training, support, and career growth offering in-house training programs and a focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
  • Paid Time Off, 6 Paid Holidays per year plus birthday
  • Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
  • 401K Retirement Plan with company match: start contributing and earning your company match right away
  • Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
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