HVAC Service Field Supervisor

Collins Comfort Masters • Tempe, AZ

39d • $30 - $35

About The Position

Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.

Requirements

• 5+ years of experience in an HVAC Service Technical experience role
• 3+ years of experience in an HVAC Field Supervision capacity
• Excellent leadership skills and team mentality to enhance team productivity
• Possess computer skills including Excel / Word and be highly organized
• Ability to prioritize, manage multiple tasks, handle deadlines
• Extremely reliable without attendance challenges
• Must be able to pass a background check and pre-employment drug test
• Valid driver’s license and clean driving record
• Learn and uphold all company procedures and safety rules
• Willingness to learn and support our service system

Nice To Haves

• Service Titan experience is preferred but not required

Responsibilities

• Directly responsible for technical & professional development of Service Technicians
• Ensure processes & procedures are performed properly for maximum efficiency and customer satisfaction
• Contribute to top line revenue by providing education to Technicians regarding all available accessories and services clients can benefit from
• Maintain operational excellence through invoice completion, inventory control, safety awareness and accurate reporting
• Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety and standard operating procedures
• Coach Service Technicians on best practices via van inspections, one on one’s, ride alongs, coaching & any additional technical training needs
• Monitor and control service call backs by proactively reviewing Technician invoices, forms and uploaded pictures, ensuring procedures are followed
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
• Identify and ensure Technicians have the required minimum tools to perform their duties
• Track and verify that labor hours, parts requisitions, warranty part returns, and service call backs are correctly compensated or back charged

Benefits

• Competitive Pay and NO WORK SHORTAGE! $30-35 / hr. + monthly bonus and Overtime
• Company provided vehicle, gas card, tablet, & uniforms
• Dedicated on-going training, support, and career growth offering in-house training programs and a focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
• Paid Time Off, 6 Paid Holidays per year plus birthday
• Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
• 401K Retirement Plan with company match: start contributing and earning your company match right away
• Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed