HVAC Service Expert

Miller's Services • Gloucester, VA

23d

About The Position

Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you!

Miller’s Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.

Requirements

• 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
• Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
• Strong verbal and written communication skills
• High integrity with advanced social skills and ability to make solid connections
• Highly organized with exceptional follow-through abilities
• Competitive individual contributor who also loves to win as a team
• A valid driver's license with a clean, safe driving record

Responsibilities

• Complete all general HVAC in-home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Understand your service criteria and hold yourself accountable for exceeding revenue goals
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Work alongside customer service and dispatch to ensure overall success of the business
• Maintain a clean, organized job site and well inventoried truck
• Participate actively in all training exercises, morning meetings, and events
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, timecards, curbside feedback and option sheets

Benefits

• Competitive pay, benefits, and opportunities to grow with us
• Incentive pay through bonus and spiff program
• The chance to make a big impact in a growing, family-owned business
• A supportive team that values safety, kindness, ownership, family and community
• Many advancement opportunities
• Retirement Plan with a company match
• Training and development
• Paid time off, Holiday pay & paid birthdays!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed