HVAC Service Dispatcher

Mechanical Concepts-posted 8 months ago

Full-time • Entry Level

Remote • Shreveport, LA

11-50 employees

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The HVAC Service Dispatcher will coordinate the field activities of HVAC technicians. The HVAC Service Dispatcher communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Schedule all field personnel for seasonal preventive maintenance contracts, service repairs and equipment startup. This position acts as liaison between the office and assigned field technicians.

Receive and respond to all client inquiries and complaints.
Reports any and all out-of-line conditions affecting customer satisfaction.
Receives incoming requests for services and assigns for completion on a priority basis.
Dispatch and manage the workload of assigned field technicians.
Order material for jobs.
Complete weekly time reports; verify assigned technician hours and expenses.
Daily follow up on after hours calls.
Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible.
Manage monthly maintenance workload to ensure completion, provide updates as needed.
Schedule all client site visits for non-service calls and maintenance visits.
Manage approved repair work to ensure optimum client needs and maximize profitability.
Invoice completed calls & jobs.
Provide complete status reporting weekly for open calls.
Answer open call report and close in timely fashion.
Keep open work notes updated as needed and dispatch board up to date.
Cover additional technicians in the event someone is absent.

Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience.
Proven written and verbal skills necessary to complete assigned tasks.
Considerable tact and human relations skills in interacting with all levels of management and staff.

Good verbal and written communication skills.
Planning, organizing and time management.
Prioritizing, flexibility, adaptability.
Problem assessment and problem solving.
Information gathering and information monitoring.
Demonstrated accuracy and attention to detail.
Customer service orientation teamwork.
Must have solid decision-making skills within the scope of the position.
Must have the ability to meet deadlines.
Must have proven customer service skills.
Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint.

Full time position, non exempt
Overtime is paid
Work in the office, work at home only when weather/illness dictates
Paid bi-weekly/overtime paid as needed
1 to 3 weeks of vacation per year as tenure increases
Additional PTO - 4 hours each month after 90 days' employment
½ Health insurance paid (employee or family)
Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company
401K after 1 year with matching up to 4% of salary
401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan
8 paid holidays per year

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