HVAC SERVICE COORDINATOR

Cox-Powell Corporation • Williamsburg, VA

396d • $45,760 - $58,240

About The Position

The HVAC Service Coordinator at Cox-Powell Corporation plays a crucial role in supporting the operations by scheduling service calls and assigning work teams. This position requires a blend of technical and administrative skills, involving independent judgment and decision-making based on the Service Manager's direction and the company's policies. The coordinator will ensure efficient service delivery and maintain communication with customers while managing various administrative tasks.

Requirements

• Exceptional written and verbal communication skills
• Ability to work well both independently and as part of a team
• Detail-oriented with excellent organizational skills
• Proficient with Microsoft Office (Word, Excel)
• Experience with ERP accounting software, including Great Plains/WennSoft software platform is a plus

Responsibilities

• Coordinates and schedules all service work
• Professionally interacts with customers and prioritizes scheduling
• Efficiently assigns technicians to tasks and maintains on-call schedule assignments
• Ensures all calls are promptly set up and dispatched to technician devices
• Ensures calls are updated, completed, and closed daily
• Reviews call summaries and adds inventory
• Purchases and schedules equipment and parts as needed
• Invoices completed calls
• Works in conjunction with Service Manager to resolve service or billing issues
• Reviews, approves, and posts technician hours and submits to payroll
• Prepares quotes for small repairs
• Answers incoming phone calls
• Maintenance Contract set-ups

Benefits

• Comprehensive Medical & Dental Plans
• 401(k) plan with discretionary company match
• 100% Company paid $50,000 life insurance policy
• Option to buy additional life coverage without a physical or questionnaire
• Short-Term Disability Option
• Legal Resources Insurance Option
• AFLAC products; cancer, accident, enhanced hospitalization, critical illness, & enhanced dental
• Paid holidays and vacation leave
• Employee referral incentives

What This Job Offers

• Job Type: Full-time
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed