HVAC Sales Leader

Plumbers Supply Co•Fishers, IN

1d•Onsite

About The Position

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As our HVAC Inside Sales Leader, you will be the driving force behind our regional growth, serving as both a technical expert and a dedicated mentor to a high-performing sales team. Reporting directly to branch leadership, you will lead, develop, and actively support the HVAC Inside Sales Team in Fishers. This role is a premier opportunity to shape a unified team culture while directly influencing sales growth, gross margin, and order accuracy in one of our key markets.

Requirements

Proven ability to lead and develop a team with a focus on coaching and performance metrics.
Deep proficiency in residential and light commercial ducted systems, ductless systems, and related parts.
A strong understanding of pricing and profit models to make margin-conscious decisions.
Excellent verbal and written skills for conducting team huddles, 1:1 meetings, and maintaining customer relationships.
Skilled at analyzing performance trends and addressing operational gaps promptly using KPI data.

Responsibilities

Establish and monitor team KPIs, maintaining a weekly scoreboard to track tickets written, gross margin, and order accuracy.
Drive HVAC sales growth by shadowing associates to improve selling effectiveness and increase average ticket value.
Champion order accuracy by conducting routine Sales Portal audits and meeting weekly with the Warehouse Lead to improve branch efficiency.
Own the training process for new associates, ensuring the team is proficient in processing orders, quotes, and returns per company SOPs.
Serve as an active member of the HVAC counter, assisting customers via phone, email, and in-person with technical solutions for complex systems.