HVAC/R Technician

RISE GROUP INC • Mattapoisett, MA

3d • $27 - $40

About The Position

As a Residential Service Technician, you will manage the installation, maintenance, and repair of heating, ventilation & air conditioning (HVAC) systems in residential properties. This role requires technical expertise, strong diagnostic skills, and a commitment to providing outstanding service to our homeowners. Key Responsibilities and Duties Service & Repair: Promptly and professionally diagnose, troubleshoot, repair, and service a wide range of residential HVAC systems, including gas furnaces, heat pumps, central air conditioners, mini-splits, and standard refrigeration units. Preventative Maintenance: Perform comprehensive preventative maintenance and safety checks to ensure system efficiency and longevity. Installation Support: Assist with the installation of new HVAC systems and components as needed, ensuring all work is completed according to design specifications and local codes. Electrical & Mechanical Work: Interpret complex wiring diagrams, safely install and connect electrical components, and test circuits for compatibility and safety using multi-meters and specialized diagnostic equipment. Compliance: Strictly adhere to all relevant local, state, and national building codes, regulations, and safety standards (OSHA, EPA). Customer Experience: Clearly communicate diagnosis, repair options, and maintenance tips to homeowners in a professional and educational manner. Address customer concerns effectively and maintain a high level of customer satisfaction. Documentation: Accurately complete service tickets, invoices, time logs, and inventory tracking for all parts used and work performed using company-provided technology (e.g., tablet/app). Emergency Response: Participate in the on-call rotation to provide timely, after-hours emergency service to clients. Collaboration: Work effectively with team members, apprentices, and other trades (electricians, plumbers) to ensure project timelines are met.

Requirements

• Experience: Minimum of 1 year of verifiable experience in residential HVAC service and repair preferred.
• Technical Knowledge: Strong, comprehensive working knowledge of residential HVAC system operation, airflow, refrigerants, and components.
• Tools & Equipment: Proficiency in using standard industry diagnostic tools (e.g., vacuum pump, manifold gauges, recovery machine, amp meter, pressure testers).
• Communication: Excellent verbal communication and interpersonal skills.
• Mobility: Valid state-issued Driver's License and a clean driving record.
• Physical Stamina: Ability to safely lift up to 50 lbs, climb ladders, work at heights, and maneuver in tight/confined spaces (attics, crawlspaces) and in various weather conditions.

Nice To Haves

• Current EPA Section 608 Universal Certification is strongly preferred.
• NATE Certification (Service or Installation specialty).
• Completion of an accredited HVAC technical school program or a formal apprenticeship.
• Experience with smart home technologies and communicating thermostats.

Responsibilities

• Service & Repair: Promptly and professionally diagnose, troubleshoot, repair, and service a wide range of residential HVAC systems, including gas furnaces, heat pumps, central air conditioners, mini-splits, and standard refrigeration units.
• Preventative Maintenance: Perform comprehensive preventative maintenance and safety checks to ensure system efficiency and longevity.
• Installation Support: Assist with the installation of new HVAC systems and components as needed, ensuring all work is completed according to design specifications and local codes.
• Electrical & Mechanical Work: Interpret complex wiring diagrams, safely install and connect electrical components, and test circuits for compatibility and safety using multi-meters and specialized diagnostic equipment.
• Compliance: Strictly adhere to all relevant local, state, and national building codes, regulations, and safety standards (OSHA, EPA).
• Customer Experience: Clearly communicate diagnosis, repair options, and maintenance tips to homeowners in a professional and educational manner. Address customer concerns effectively and maintain a high level of customer satisfaction.
• Documentation: Accurately complete service tickets, invoices, time logs, and inventory tracking for all parts used and work performed using company-provided technology (e.g., tablet/app).
• Emergency Response: Participate in the on-call rotation to provide timely, after-hours emergency service to clients.
• Collaboration: Work effectively with team members, apprentices, and other trades (electricians, plumbers) to ensure project timelines are met.

Benefits

• Competitive wages
• Health Care - United HealthCare, Delta Dental and Vision Service Plan
• Paid holidays & Paid Time Off (PTO)
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid Life and AD&D insurance; access to short and long-term disability insurance.
• Tuition reimbursement and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED