HVAC/R Service Manager

Crawford Mechanical Services•Gilbert, AZ

About The Position

We’re looking for a Service Manager who knows how to run a high-performing service operation. This role is responsible for leading technicians, managing service workflows, maintaining strong customer relationships, and ensuring the team consistently delivers high-quality work. You’ll oversee daily service operations, track performance metrics, manage technician scheduling and dispatch, and ensure preventive maintenance and service calls are completed efficiently and correctly. This role requires someone who understands both the technical side of HVAC service and the operational discipline required to keep a service department running smoothly. If you thrive in a leadership role, can balance customer expectations with operational realities, and know how to build accountability within a field team, this position offers the opportunity to make a real impact.

Requirements

Strong leadership and team management skills
A deep understanding of HVAC service, repair, and preventive maintenance
Experience supervising technicians and managing service operations
A focus on accountability, efficiency, and customer satisfaction
Strong troubleshooting and technical support capabilities
The ability to analyze service data and performance metrics
Clear communication with both field teams and leadership
A proactive approach to operational improvements and customer relationships
High school diploma or GED required
EPA Section 608 Certification required
Minimum 5+ years of HVAC service experience
Valid driver’s license with a clean driving record
Ability to read technical diagrams, wiring schematics, and equipment manuals
Experience using service management or CMMS software

Nice To Haves

HVAC technical training or certification preferred
OSHA 30 certification (or ability to obtain)
Previous service leadership or supervisory experience preferred

Responsibilities

Oversee daily service operations and technician scheduling to ensure efficient job execution
Dispatch technicians based on priority, skillset, and workload
Monitor technician performance through service KPIs and operational metrics
Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
Ensure preventive maintenance work is completed on schedule
Lead, support, and develop a team of service technicians
Assign work based on technician experience, skills, and job requirements
Provide coaching, technical guidance, and ongoing training
Conduct performance reviews and address performance issues when needed
Assist with hiring, onboarding, and workforce planning
Address customer inquiries or service concerns within 24 hours
Maintain strong relationships through proactive communication and site visits
Ensure customers are informed about service schedules, delays, and recommended maintenance solutions
Maintain accurate service records within the CMMS system
Oversee service inventory, tools, and equipment availability
Monitor operational costs including fuel usage and material consumption
Conduct routine operational reviews and audits to improve efficiency
Provide troubleshooting support to technicians in the field
Assist with diagnosing complex service issues
Stay current with HVAC technology and industry best practices
Facilitate technical training and skill development for the team
Lead team meetings to review performance, safety updates, and operational priorities
Maintain clear communication between technicians, service coordinators, and leadership
Enforce company safety standards, PPE requirements, and regulatory compliance