HVAC / Plumbing Counter Salesperson

Etna Shared Services•Sault Ste. Marie, MI

55d

About The Position

Are you passionate about customer service and ready to grow your career in a fast-paced, hands-on environment? We’re seeking a motivated Counter Salesperson with plumbing or HVAC knowledge to join our team. If you enjoy helping customers, building relationships, and being part of a company that values growth and development, this could be the perfect opportunity for you. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

Requirements

Maintain a professional image as a company representative.
Strong communication, interpersonal, customer service, negotiation, and sales skills.
Excellent judgment, attention to detail, and ability to manage multiple priorities in changing environments.
Understanding of basic financial concepts, including margins, profit, and discounts.
Ability to read and interpret simple instructions, correspondence, and memos.
Basic math skills (addition, subtraction, multiplication, division) with or without a calculator.
Proficient with standard office equipment and computer systems; working knowledge of Eclipse preferred.
Knowledge of Plumbing/Waterworks products and their applications.
High School Diploma or equivalent experience.
Ability to pass operator exam and drive powered industrial equipment.
Valid driver’s license and acceptable driving record may be required to drive for business.
Frequently required to talk and hear; walk and stand; handle, grasp, reach, and use fingers.
Regularly required to sit; climb, bend, and stoop; push, pull, and carry; and lift up to 50 lbs.
Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
Pass substance abuse screening.

Responsibilities

Deliver an excellent customer experience by understanding and meeting customer needs.
Maintain thorough knowledge of warehouse layout, bin systems, and product types.
Assist customers by answering questions, processing sales orders, expediting backorders, and coordinating special or nonstock purchases/transfers.
Pick and assemble customer orders within one hour of printing; handle all materials with care to prevent errors or damage.
Verify accuracy of orders to prevent shipping or inventory errors; clearly mark all pick-up orders with customer name and carton count.
Stage completed orders in designated bin locations and complete all required order/credit documentation.
Operate material handling equipment safely and in compliance with regulations.
Support warehouse and sales counter operations through stocking, cleaning, and maintaining displays.
Build and maintain positive relationships with customers; assist with product promotions and displays.
Provide backup support to warehouse and other team members as needed.
Maintain regular, reliable attendance and follow all safety procedures.