Hartford HVAC & Plumbing Counter Sales Associate

Bender Plumbing Supplies • Hartford, CT

2d • Onsite

About The Position

As a Counter Sales teammate you will be an integral part of our dynamic and fast-paced team. Your primary responsibility will be to provide exceptional customer service to our clients who visit our trades counter. This is a hands-on position that requires excellent customer service and organization skills, and the ability to work as a team member efficiently and cooperatively in a fast-paced environment. As a Counter Sales teammate at BENDER, you will be accountable for:

Requirements

• Customer-focused mindset with a genuine desire to help customers find solutions
• A positive attitude and a willingness to learn, collaborate, and improve
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Reliable and punctual
• Proficiency in using technology, including point-of-sale systems, Microsoft Office, and RFS/WMS scanners, and the ability to learn others
• Strong organization and attention to detail and accuracy
• Excellent communication and interpersonal skills
• Physical ability to lift and move heavy (30-50 lbs.) items occasionally

Nice To Haves

• Previous experience in wholesale/distribution counter sales preferred
• Previous experience in Plumbing and HVAC experience is a plus

Responsibilities

• Providing the highest level of service to customers, in person, over the phone and via company emails and texting applications
• Ensuring customer orders and requests are managed in a timely and accurate manner
• Effectively and quickly managing customer calls and emails
• Increasing sales and awareness of new products, specials, promotions, etc.
• Proactively engaging in training to improve your product knowledge and selling skills
• Meeting Key Performance Indicators (KPIs)
• Greet customers and answer incoming calls at the counter with professionalism and a friendly attitude
• Process customer transactions accurately and efficiently using our point-of-sale and WMS systems
• Fulfill customer orders and arrange for product pickups
• Collaborate with other team members to ensure inventory accuracy and product availability
• Handle returns and exchanges professionally and in accordance with company policies
• Be willing to find solutions and solve challenges
• Assist in resolving customer inquiries and concerns
• Maintain a positive and helpful attitude, even during busy periods
• Maintain a clean and organized counter area

Benefits

• Competitive salary and benefits package, including PTO, Insurance, a 401(k) match and others.
• Opportunity to grow within a dynamic organization.
• Great company culture. BENDER has won an award for BEST PLACE TO WORK IN CT 2023 & 2024!
• Contribute to a culture of innovation and continuous improvement.
• A supportive and collaborative team environment that values hard work and dedication.
• Ongoing training and professional development for all teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees