HVAC Parts Counter Salesperson

AIR Control Concepts-posted 1 day ago
Full-time • Entry Level
Onsite • Norcross, GA
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The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, by providing excellent customer service to foster positive relationships, while maintaining existing customers and developing new customers.

  • Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately
  • Follow company pricing and credit guidelines
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
  • Promote and sell overages, damaged and discontinued items
  • Drive sales activity through outbound sales calls as directed by management
  • Participate in company-sponsored sales promotions
  • Attend product knowledge meetings as required by management
  • Quickly solve customer problems
  • Retrieve orders from warehouse quickly and accurately
  • Pulling, filling, packing and setting up orders for delivery and pickup
  • Communicate positively with supervisors, sales staff, Team members and customers to coordinate deliveries/ pick-up
  • Maintain the ability to determine the status of an order at any given time
  • Accurately use order entry, computerized systems and other technologies as required
  • Participate in scheduled physical inventory and weekly cycle counts
  • Keep merchandising and counter areas clean and welcoming
  • Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
  • Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.
  • Performs all other duties as assigned
  • High School Diploma (or GED or High School Equivalence Certificate required)
  • 1-2 years of HVAC retail/wholesale experience required
  • Ability to read, analyze, and interpret documents in English
  • Ability to respond to common inquiries or complaints from customers (internal and external)
  • Ability to effectively present information to management
  • Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co-workers, vendors, etc.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
  • This role requires an intermediate level of knowledge of Microsoft Office
  • Valid driver’s license is required in the state where hired
  • Acceptable MVR is required
  • 3-5 years selling or retail experience preferred
  • FACTs experience is a plus
  • Forklift certification or ability to get certified within first 30 days is preferred
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Life Insurance & Health Savings Account (HSA)
  • Short-Term and Long-Term Disability Insurance
  • Critical Illness & Accident Coverage
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO) and Paid Holidays
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