HVAC Installation Lead
About The Position
We're looking for a Field Operations Manager to lead day-to-day installation and service operations in Peekskill and the surrounding region. Reporting to Dandelion's Consumer Installations Leader, this is a highly hands-on, technical role where no two days are the same-you'll be out in the field visiting crews, troubleshooting systems, and ensuring every geothermal installation meets our high standards for safety, quality, and customer satisfaction. You'll lead four installation teams plus our licensed electrician and plumber, overseeing planning, scheduling, and on-site execution from start to finish. The ideal candidate is a calm problem-solver, strong communicator, and organized operator who loves seeing a complex project come together perfectly in the field.
Requirements
- 5+ years in residential HVAC or heat pump installation and service (geothermal a plus).
- Hands-on fluency with plumbing/hydronics, ductwork, electrical, controls, and refrigerant systems.
- Valid NY driver's license and clean driving record.
- EPA 608 certification and OSHA 10 or 30 certification.
- Ability to read plans/schematics and use a multimeter confidently.
- Physically able to lift 50+ lbs and work in attics, basements, or ladders as needed.
- Availability for occasional early mornings, evenings, or weekends.
Nice To Haves
- Experience leading or training installation or service teams.
- Familiarity with CRM or field tools like Buildertrend, Procore, or ServiceTitan.
- Prior work in geothermal, clean tech, or residential construction.
- NATE certification or equivalent.
- Experience in a high growth or start-up environment
Responsibilities
- Lead day-one and final-day homeowner visits; ensure clear communication and satisfaction.
- Conduct daily jobsite visits and commissioning reviews; close punch lists quickly.
- Troubleshoot complex install and service issues; manage RMAs and vendor escalations.
- Empower technicians to handle parts, scheduling, and ticket closure efficiently.
- Maintain clear, empathetic communication with customers; de-escalate issues as needed.
- Partner with Scheduling to plan daily and weekly work across multiple crews.
- Coordinate subcontractors, permits, and inspections to avoid bottlenecks.
- Stage jobs in advance; confirm materials, scopes, and documentation readiness.
- Collaborate with Design and Sales to validate field conditions and scope accuracy.
- Lead toolbox/tailgate talks and enforce safety standards.
- Conduct pre-inspection checks to ensure first-time pass rates.
- Own QA/QC standards, commissioning checklists, and site documentation.
- Audit site photos and reports; identify and correct issues proactively.
- Coach, train, and motivate field crews; reinforce SOPs and commissioning best practices.
- Recognize strong performance and address skill gaps with targeted coaching.
- Track and improve KPIs like labor efficiency, callbacks, and first-time inspection pass rates.
- Run root-cause analyses on recurring issues and collaborate cross-functionally to solve them.
Benefits
- Medical (including mental health), dental, vision, and pet insurance
- 401(k) plan
- Commuter benefits
- Generous paid sick leave, vacation, and parental leave
- Learning & development support, including on-the-job training and virtual courses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Utilities
Education Level
No Education Listed
Number of Employees
101-250 employees
