HVAC Installation and Product Support Specialist (Remote, US)

Alpine Home Air Products

211d

About The Position

In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. During the work day, you will assist customers with HVAC installation support questions, review customer orders for accuracy, and handle customer calls regarding parts and accessories. To do the job well takes a combination of skills, particularly listening and understanding what customers need and then creating solutions for them, all while entering information into our system with accuracy so that everyone is informed of the status of the customer's project. This is a fully remote position. It is not a flex-time position - it is consistent dedicated work during scheduled hours.

Requirements

• Prior HVAC experience - installation, parts
• Excellent verbal communication skills
• Good listening skills
• Successful track record of problem solving
• Ability to navigate computers and CRM systems; knowledge of Excel
• Good math skills and a technical mind
• Typing speed of at least 40 WPM
• Emotional resilience and ability to handle upset customers
• Detail oriented with strong follow-through
• High-speed internet and a quiet workspace without family or pets

Responsibilities

• Assist customers with HVAC installation support questions
• Review customer orders for accuracy
• Handle customer calls regarding parts and accessories
• Enter information into the system accurately
• Create solutions for customer needs

Benefits

• Competitive compensation, DOE
• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Paid educational and professional development training
• All computer equipment and training are provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees