HVAC Field Technical Consultant II
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. This field consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The consultant also troubleshoots technical inquiries.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.
- Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
- Knowledge and ability to apply learning theories to classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills required.
- Individual must have some sales ability along with a track record of fostering solid customer relationships.
- Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Proficient in leading WebEx meetings.
Nice To Haves
- Prefer two year college degree, HVAC degree or equivalent.
Responsibilities
- Identify customer needs.
- Investigate and resolve technical inquiries.
- Assist in developing, testing and maintaining courses and materials used in training.
- Assist in establishing course content and student learning objectives.
- Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Update course materials on a continuous basis to ensure timeliness and relevance.
- Conduct training using all delivery methods.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
