HVAC Dispatcher
About The Position
KEP is seeking a dedicated and organized HVAC Dispatcher to join our growing team. The ideal candidate will coordinate daily service calls, ensure efficient scheduling of HVAC technicians, and maintain exceptional communication with both customers and staff. While prior dispatching experience is beneficial, we welcome candidates who bring strong communication skills, attention to detail, and a commitment to excellent customer service. Responsibilities: Use phone and computer systems to dispatch HVAC technicians to appropriate job sites. Monitor technician routes and job progress, coordinating and adjusting schedules as needed. Provide technicians with detailed job information, traffic updates, and any customer-specific instructions. Accurately record all service activity, calls, and job information in company systems. Prioritize and schedule service calls based on urgency, customer needs, and technician availability. Communicate proactively with customers regarding appointment times, delays, and service updates. Work closely with office staff and management to ensure smooth operations and customer satisfaction. Contribute as a positive team player in a fast-paced, high-volume environment.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service focus and problem-solving abilities.
- Previous dispatching experience is beneficial but not required.
- Proficient computer skills, including scheduling and data entry.
- Exceptional organizational skills with strong attention to detail.
- Ability to remain calm and effective in a fast-paced, high-pressure environment.
- License Required
Responsibilities
- Use phone and computer systems to dispatch HVAC technicians to appropriate job sites.
- Monitor technician routes and job progress, coordinating and adjusting schedules as needed.
- Provide technicians with detailed job information, traffic updates, and any customer-specific instructions.
- Accurately record all service activity, calls, and job information in company systems.
- Prioritize and schedule service calls based on urgency, customer needs, and technician availability.
- Communicate proactively with customers regarding appointment times, delays, and service updates.
- Work closely with office staff and management to ensure smooth operations and customer satisfaction.
- Contribute as a positive team player in a fast-paced, high-volume environment.
Benefits
- Safety is Priority One - and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
