HVAC Dispatcher

Lane Valente Industries•Metairie Terrace, LA

About The Position

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning. CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE: Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required. Primary responsibility is customer service. Communicates with customers to determine their needs. Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software. Receives check-in call from the service technicians and informs workers of the next job to respond to. Supports service technicians. Maintains customer repair records using the computer database to give detailed history of the work performed at their sites. Maintains dispatching board to ensure maximum efficient capacity of technicians. Manage on-call schedule and notify technicians of their assigned weeks. Notify answering service of the schedule and numbers to call in case of emergency. Know and understand service work order module and service contract. Active in all facets of dispatch. Various reporting responsibilities as needed.

Requirements

Requires a high school diploma...additional education a plus
Previous dispatching/customer service experience
Experience and utilizing judgment to plan and accomplish goals
Follow up and follow through with technicians and customers to help maintain good customer relationships
A professional and courteous telephone manner
Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians
Patience and endurance to sit/stand behind a desk all day

Responsibilities

Communicate with the customer to determine service needs
Schedule and notify technicians of assignments
Enter necessary data into the computer database
Communicate with customers to determine their needs
Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software
Receive check-in call from the service technicians and informs workers of the next job to respond to
Support service technicians
Maintain customer repair records using the computer database to give detailed history of the work performed at their sites
Maintain dispatching board to ensure maximum efficient capacity of technicians
Manage on-call schedule and notify technicians of their assigned weeks
Notify answering service of the schedule and numbers to call in case of emergency
Know and understand service work order module and service contract
Be active in all facets of dispatch
Handle various reporting responsibilities as needed