HVAC Dispatcher

Friedman Real Estate•Farmington Hills, MI

47d•Onsite

About The Position

Friedman Real Estate is seeking an organized, detail-oriented, and customer-focused HVAC Dispatcher to support our Mechanical Division's service operations. This role is responsible for coordinating daily service calls, scheduling technicians, communicating with clients and vendors, and ensuring all service-related documentation is accurate and timely. The ideal candidate thrives in a fast-paced environment, excels in multitasking, and plays a critical role in maintaining smooth service delivery. This is an excellent opportunity for someone with HVAC or mechanical services experience who enjoys problem-solving, communication, and operational coordination.

Requirements

High school diploma or equivalent required; additional coursework in HVAC, business, or administration preferred
2-5 years of experience in HVAC dispatching, mechanical services coordination, or a related administrative role
Strong understanding of service operations, scheduling, and basic HVAC terminology
Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ServiceTitan strongly preferred
Excellent communication, multitasking, and organizational skills
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
High attention to detail and commitment to accuracy and customer satisfaction

Responsibilities

Schedule and dispatch technicians for all HVAC service calls, repairs, and maintenance
Communicate scope of work, time requirements, and job details to technicians clearly and accurately
Collaborate with the Field Supervisor and Director of Facilities to prepare the weekly technician schedule
Proactively assign and distribute work orders throughout the day based on technician availability and job priority
Monitor technician progress and adjust schedules as needed to ensure timely job completion
Maintain and update customer equipment records, service history, and job notes across platforms (including ServiceTitan)
Audit daily work orders for accuracy and ensure services are billed correctly
Track the status updates of all quoted work
Order, track, and coordinate delivery of parts to technicians or job sites
Maintain accurate tracking of maintenance hours according to customer contracts and service agreements
Assist with fleet service coordination and ensure vehicles remain compliant and scheduled for maintenance
Serve as a primary point of contact for daily service inquiries, scheduling needs, and job status updates
Respond to customer calls and emails with professionalism, accuracy, and a sense of urgency
Collaborate with Property Managers and Client Service Representatives to ensure clear communication and seamless service delivery
Escalate service issues as necessary and follow up to ensure proper resolution
Collect, document, and relay customer feedback to support continuous improvement
Set up new customers and service agreements in the system, ensuring accurate data entry
Transfer technician notes and job information between platforms (ServiceTitan, spreadsheets, etc.)
Other administrative and billing support as needed
Stay current with best practices in dispatching, HVAC service coordination, and customer service
Assist with various administrative projects and other duties as assigned

Benefits

We love making our employee's feel valued with our competitive compensation and full benefit packages!
We offer Blue Cross Blue Shield health insurance plans, Delta Dental, vision, life insurance, 401(k), over three weeks of vacation time, 10 paid holidays, and many other benefits.
Friedman Swag
Wellness activities
Continuing education reimbursement benefits
Charitable activities that give back to our communities
Referral bonuses for new employees and new business
Recognition program to celebrate the successes all year long
Training seminars for leadership and professional development
Employee activities planned throughout the year: such as BBQ's, holiday parties, frozen yogurt Fridays