HVAC Dispatcher

Lane Valente Industries • Pt Charlotte, FL

231d

About The Position

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

Requirements

• Requires a high school diploma; additional education a plus.
• Previous dispatching/customer service experience.
• Experience and utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• A professional and courteous telephone manner.
• Ability to handle a multiple-lined phone system and GPS system to dispatch multiple field technicians.
• Patience and endurance to sit/stand behind a desk all day.

Responsibilities

• Communicate with the customer to determine service needs.
• Schedule and notify technicians of assignments and enter necessary data into the computer database.
• Perform related work as required.
• Primary responsibility is customer service.
• Communicate with customers to determine their needs.
• Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software.
• Receive check-in calls from the service technicians and inform workers of the next job to respond to.
• Support service technicians.
• Maintain customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintain dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Be active in all facets of dispatch.
• Various reporting responsibilities as needed.

Benefits

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED