HVAC Dispatch Manager

Jazz Home Services•Pleasanton, CA

1d•$65,000 - $80,000

About The Position

Here at Jazz Heating, Air Conditioning & Plumbing, we specialize in providing top-notch plumbing, HVAC, and electrical services to residential and commercial clients. Our team is dedicated to ensuring comfort and efficiency in every project we undertake. We are looking for skilled and motivated individuals to join our growing team and contribute to our mission of excellence in HVAC solutions. We’ve been in business for 30+ years, and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. We are seeking an experienced HVAC Dispatch Manager to join our team. The ideal candidate will have a strong background in dispatch, management, problem solving, call center experiance HVAC systems. They should be detail-oriented, customer-focused, and able to work independently as well as part of a team.

Requirements

5-10 Years Leadership Experience: Seasoned leaders with a proven track record of success in leading teams and driving operational excellence.
Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
Servant Leaders: Those who lead with humility, putting the needs of the team and customers above their own.
Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others.
Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass expectations.
Collaborative: We believe in teamwork and recognize that success is a collective effort.
Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
Customer Relations and Sales Experience: Experience in building strong customer relationships and driving sales growth.
Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

Responsibilities

Oversee a team of HVAC Dispatchers.
Communicate and collaborate with drivers upon their arrival to assign routes.
Monitor driver progress along routes and offer assistance as required.
Arrange substitute coverage for absences due to illness from third-party contract drivers or team members.
Coordinate the deployment of service technicians to various locations, taking into account factors such as location, required expertise, and job urgency.
Act as the main point of contact for clients and technicians, addressing inquiries, providing updates, and resolving any issues that may arise.
Maintain and regularly update service records, technician schedules, and client information using our management software.
Oversee the progress of service tasks, follow up on pending jobs, and ensure that all service requests are carried out to the satisfaction of the customer.
Contribute to the development and implementation of processes and procedures aimed at enhancing service efficiency and quality.
Participate in ongoing training sessions to remain informed about industry standards and safety regulations, staying up to date with the latest developments.