HVAC Customer Support Coordinator

Johnson Controls • Austin, TX

2d • $29 - $37 • Hybrid

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer Competitive pay Paid vacation, holidays, and sick time Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle, tools, and equipment provided to complete all jobs Scheduling and management support JCI Employee discount programs (The Loop by Perk Spot) What you will do Under general supervision, you will be responsible for managing truck inventory counts and ensuring accurate recordkeeping. Key duties include generating on-call schedules, assisting with customer satisfaction surveys, and following up on connected system requirements. Additionally, you will:

Requirements

• High school diploma or equivalent required, along with a minimum of five years of service industry experience managing service operations and/or scheduling.
• Proven ability to work independently with solid organizational skills and attention to detail.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Proficient computer skills within applications such as Advanced Microsoft Word, Excel, PowerPoint, and Internet business applications, along with strong data management capabilities.
• Able to prioritize work activities based on financial impact and desired business goals.
• Able to influence diverse teams to accomplish tasks and goals effectively.

Nice To Haves

• Associate’s degree preferred.
• Experience and/or knowledge of basic project accounting or costing principles is desired, providing an understanding of financial aspects related to service operations.

Responsibilities

• Generate and track customer orders.
• Create and process subcontractor and vendor purchase orders.
• Coordinate with the warranty representative and process return material authorizations.
• Manage shipment processing and monitor branch and vehicle inventories.
• Set up new customer accounts and resolve vendor invoice and shipment discrepancies.
• Oversee HVAC cash collections to ensure timely and accurate processing.
• Provide general administrative support essential to delivering exceptional customer service and maintaining operational efficiency.
• Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics effectively.
• Develop and maintain viable long-term relationships with customers and subcontractors, ensuring high levels of satisfaction.
• Prepare yearly, monthly, and weekly inventory counts and upload them into company platforms to maintain accurate records.
• Create new employee trunk locations and manage tool and product inventories efficiently.
• Participate in business review meetings by preparing and discussing critical account information pertinent to profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
• Research and follow up on inquiries identified during monthly business reviews.
• Ensure all customer account information required to support call management and scheduling tasks is kept up-to-date in the NxGen system.
• Create new customer accounts, reconcile updates, and manage changes in account information, enhancing operational efficiency.
• Facilitate the administration of warranty claims, ensuring all processes are handled in a timely fashion.
• Track and update monthly, quarterly, and annual inventory cycle counts, maintaining accuracy and accountability.
• Create Return Merchandise Authorizations (RMAs), prepare shipments for return, track receipts, and follow up on any delays to ensure a smooth process.
• Perform other duties and administrative activities as assigned by management to support operational needs.

Benefits

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees