HVAC Customer Service Representative

Apex Service Partners•Biloxi, MS

17h•$15

About The Position

Looking to TRADE UP to a better opportunity? Ball Heating and Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer

Requirements

Highly motivated , driven , and eager to learn
Strong verbal communication and customer service skills
Ability to stay organized in a fast-paced environment
Positive attitude and a team-player mindset

Nice To Haves

Prior HVAC or call center experience is a plus—but not required

Responsibilities

Book and manage incoming customer calls with professionalism and accuracy
Identify and assess customer needs to ensure satisfaction with services provided
Build strong relationships with customers by delivering exceptional service and support
Maintain detailed and accurate records of customer interactions, needs, requests, and follow-up tasks
Handle and de-escalate customer complaints in a calm, solution-focused manner
Collaborate with team members to ensure smooth scheduling and quality service delivery