( HVAC ) Customer Service Representative

Blue Mountain Construction Services • Vacaville, CA

13h • $20 - $25

About The Position

Blue Mountain Construction Services in Vacaville, CA has an Immediate opening for an Experienced Residential HVAC Customer Service Representative ! JOB SUMMARY Responsible for the excellent customer service in the HVAC Warranty Service department. Handle incoming phone calls from end-consumers needing warranty or maintenance service; schedule service appointments, maintain end-consumer warranty records and build customer relationships.

Requirements

• Must be authorized to work in the United States for any employer.
• Must possess a high school diploma or GED equivalent.
• Must possess a minimum of two years experience in a customer service position, preferably handling warranty claims and/or scheduling.
• Must possess basic clerical and prior data entry experience.
• Must be proficient with Microsoft Office, including proficiency in Word and Excel required.
• Must be detail oriented and accurate.
• Must be able to communicate effectively in English both in verbal and written formats.
• Must possess strong organizational and problem-solving skills.
• Must possess strong interpersonal skills and be able to interface with all levels of employees and vendors in a friendly and courteous manner.
• Must possess mental and physical capacities necessary to perform the job duties.

Nice To Haves

• Bi-lingual communication skills in both Spanish and English highly desired.

Responsibilities

• Answer incoming phone calls from end-consumers for the HVAC Warranty Service dept. in a courteous and effective manner.
• Working with end-consumer, schedule all warranty service and maintenance appointments and new installation appointment and inspections.
• Contact scheduled consumers with appointment reminders and status update calls.
• Using tracking software, update customer’s home warranty information immediately upon notification from the field of work performed.
• Coordinate with service team to dispatch technicians per skill level required and customer’s location.
• Follow up and follow through with customers and builders to help maintain good customer relationships.
• Solve warranty or maintenance service issues as independently as possible.
• All other duties as assigned by Service Manager.

Benefits

• Company Vehicle (for qualifying positions)
• 401k
• Medical, Dental, Vision
• Life Insurance
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED