HVAC Customer Service Consultant

First Supply•Dubuque, IA

26d

About The Position

First Supply is seeking a HVAC Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

Requirements

Three years of related experience or equivalent training in trade fields
Extensive product knowledge in HVAC
Computer knowledge and skills with the ability to learn First Supply LLC’s business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

Nice To Haves

Higher education preferred but not required in field of HVAC

Responsibilities

Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
Quickly and effectively find creative ways to meet customer’s needs.
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation.
Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives.
Recommend products and provide service to customers, based on customer’s specific needs.
Provide accurate information regarding availability of in-stock items to customers; and recommend any stock level issues to purchasing.
Prepare and present quotations to meet customer needs.
Accurately enter customer sales orders into the business system.
Ensure product orders are shipped in a timeframe to meet customer’s needs.
Contact or visit potential customers to evaluate their needs, and promote the sale of products and services.
Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems.
Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products.
Other duties as assigned.