HVAC Customer Service Consultant

First Supply•Dubuque, IA

About The Position

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation , we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. As an HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, HVAC product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY! About First Supply First Supply ® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan. First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products. With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution. First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Three years of related experience or equivalent training in trade fields
Extensive HVAC product knowledge required
Computer knowledge and skills with the ability to learn First Supply LLC’s business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

Responsibilities

Answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product.
Quickly and effectively find creative ways to meet customer’s needs.
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation.
Recommend products and provide service to customers, based on customer’s specific needs.
Provide information regarding availability of in-stock items to customers; and recommend any stock level issues to purchasing.
Prepare and present quotations to meet customer needs.
Accurately enter customer sales orders into the business system.
Follow-up to ensure product orders are shipped in a timeframe to meet customer’s needs.
Contact or visit potential customers to evaluate their needs, and promote the sale of products and services.
Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products.
Other duties as assigned.