HVAC CSR Dispatcher
Air Titans•Tampa, FL
10d•Onsite
About The Position
At Air Titans, we're on a mission to enhance indoor air quality and improve lives. Founded on the principle of delivering exceptional air quality solutions, we've built a reputation for transforming homes and helping families breathe easier. Now, we're seeking a dedicated Customer Service Representative to join our growing family.
Requirements
- 3+ years customer service experience in HVAC
- Strong communication and organizational skills
- Multi-tasking ability in fast-paced environment
- Computer proficiency
- Experience handling payments and basic accounting
- Proven track record of conflict resolution
- Strong attention to detail and record-keeping abilities
Nice To Haves
- ServiceTitan experience preferred
Responsibilities
- Manage high-volume customer communications via phone and email
- Schedule and coordinate service appointments efficiently
- Process service requests, quotes, and customer payments
- Handle customer inquiries and resolve concerns professionally
- Maintain accurate customer records and service histories
- Coordinate with field technicians to optimize daily routes
- Process invoices and manage basic accounting tasks
Benefits
- Competitive salary based on experience
- Healthcare and PTO benefits
- Professional development and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
