HVAC Counter Sales I

R.E. Michel Company-posted 2 months ago

Full-time • Entry Level

Newnan, GA

Merchant Wholesalers, Durable Goods

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This entry level Counter Sales position involves answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading items in customers' vehicles, and delivering products to customer locations. The position is full-time and non-exempt, located in Newnan, GA, and reports to the Branch Manager.

Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
Display a positive attitude by greeting customers as they enter the branch.
Ensure commitments made to customers meet or exceed expectations.
Enter customer orders in the system on the same day the order is received.
Pull customer orders from the warehouse and load into company delivery truck, customer vehicle, or stage for pickup using safe material handling procedures.
Produce and complete paperwork accurately including invoices, C.O.D.'s, special orders, vendor purchase orders, and shipping and receiving paperwork.
Ensure all products leaving the branch are billed and collect payment via cash or credit card following all money handling procedures.
Follow procedures to process all customer returns and warranties the same day they are received.
Maintain the self-service area by restocking, rotating display end caps, and tidying the area.
Create and maintain branch displays that support corporate programs and the branch's strengths/markets.
Use all available resources to locate products for customers and provide updates on delivery and backordered products.
Immediately report damage, safety issues, and accidents to the supervisor.
Use sales tactics to promote special items or sales and keep up to date with all new product information.
Educate customers on available products, make recommendations, and provide information as needed.
Perform warehouse duties as necessary, including clearing debris, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
Maintain a safe and clean work environment by keeping the workstation neat and orderly.
Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
Other duties as assigned.

Basic understanding of Heating and Cooling systems, parts, and supplies is preferred but not required.
Exemplify excellent verbal communication skills with the general public and/or customers.
Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site.
Demonstrated proficiency while operating a computer and Prophet 21.
Basic math skills, including understanding the difference between calculating 'markup' and calculating gross margin.
Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Immediate participation in the 401(k) Plan
Disability and Life Insurance
Paid holidays, paid sick time, and paid vacation times
Medical, Dental, Vision, and Supplemental Plans

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