HVAC Counter Sales I

R.E. Michel Company • Reading, PA

113d

About The Position

The HVAC Counter Sales I position is a full-time, non-exempt role located in Reading, PA. The position involves providing fast and friendly customer service, answering telephone calls, locating items, servicing customers, generating invoices, loading items into customer vehicles, and delivering products to customer locations. The role requires a positive attitude, commitment to customer satisfaction, and the ability to handle various sales and warehouse duties. The successful candidate will represent the R.E. Michel Company professionally and maintain a clean and safe work environment.

Requirements

• Excellent verbal communication skills with the general public and customers.
• Excellent attitude and interpersonal skills necessary to service customers.
• Demonstrated proficiency in operating a computer and Prophet 21.
• Basic math skills and understanding of markup and gross margin calculations.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.
• Basic understanding of heating and cooling systems, parts, and supplies.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations.
• Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load into company delivery truck or customer vehicle.
• Produce and complete paperwork accurately including invoices, C.O.D.'s, special orders, vendor purchase orders, and shipping and receiving paperwork.
• Ensure all products leaving the branch are billed and collect payment via cash or credit card.
• Follow procedures to process all customer returns and warranties the same day they are received.
• Maintain the self-service area by restocking, rotating displays, and tidying the area.
• Create and maintain branch displays that support corporate programs.
• Use all available resources to locate products for customers and provide updates on delivery and backordered products.
• Report damage, safety issues, and accidents to the supervisor immediately.
• Use sales tactics to promote special items or sales and keep up to date with new product information.
• Perform warehouse duties as necessary, including cleaning and loading/unloading products.
• Maintain a safe and clean work environment by keeping the workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform.

Benefits

• Competitive salary and benefits package.
• Immediate participation in the 401(k) Plan.
• Disability and Life Insurance.
• Paid holidays, sick time, and vacation times.
• Medical, Dental, Vision, and Supplemental Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed