HVAC Counter Sales Associate (Pro Stock Sales Associate)
About The Position
Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve. We are hiring a full-time Pro Stock Sales Associate to support contractors and customers by filling HVAC product orders, answering product questions, and providing fast, accurate service. This is a full-time position based at our Springfield branch located at 25 Mill River Lane. This role is ideal for someone with hands-on HVAC parts knowledge and experience working in a counter sales or inside sales environment. You’ll work directly with customers, warehouse staff, and vendors to ensure orders are filled correctly and efficiently.
Requirements
- HVAC industry experience and solid knowledge of HVAC parts.
- Familiarity with HVAC industry’s rules and regulations.
- Result driven and customer focused.
Nice To Haves
- Counter sales or inside sales experience.
- High school diploma or GED preferred.
Responsibilities
- Actively seek opportunities to help customers. (HVAC contractors)
- Locate and obtain ordered products for customers. (HVAC parts)
- Assist in the handling of defective parts and warranty information.
- Process approved credits for customers when products are returned.
- Address questions about product, pricing and availability. (counter sales)
- Make sure all product catalogs are up-to-date and that expired ones are discarded.
- Accurately and safely move products of varying weights according to customer needs.
- Provide exceptional customer service at all times. (counter and phone)
- Answer telephone calls professionally and pleasantly.
- Accurately input and fill customer orders. (counter sales orders)
- Accurately read and identify numbers for accurate order filling and receiving of material.
- Assist warehouse personnel when necessary. (warehouse / distribution)
- Maintain a clean and professional work environment.
- Safely operate a forklift, pallet jack, etc.
- Remain up-to-date on all safety practices and standards.
- Perform other responsibilities as directed.
Benefits
- Competitive hourly rate commensurate with experience.
- Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and paid holidays.
- Opportunities for professional development and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
