HVAC Counter Sales 1

R.E. Michel Company • Huntsville, AL

127d

About The Position

The HVAC Counter Sales 1 position is a full-time, non-exempt role located in Huntsville, AL. The position reports to the Branch Manager and involves providing fast and friendly customer service, processing customer orders, and maintaining a clean and safe work environment. The role requires interaction with customers both in person and over the phone, ensuring that customer commitments are met or exceeded. The employee will be responsible for various tasks including answering calls, locating items, generating invoices, and loading products for delivery.

Requirements

• 1 to 4 years of experience in a related field.
• Basic understanding of Heating and Cooling systems, parts, and supplies.
• Excellent verbal communication skills.
• Demonstrated proficiency in operating a computer and Prophet 21.
• Basic math skills, including understanding markup and gross margin calculations.
• Ability to read invoices, catalogs, stock numbers, and descriptions.

Nice To Haves

• Excellent attitude and interpersonal skills necessary to service customers.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations.
• Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load into company delivery truck or customer vehicle.
• Produce and complete paperwork accurately including invoices and special orders.
• Ensure all products leaving the branch are billed and collect payment via cash or credit card.
• Process all customer returns and warranties on the same day they are received.
• Maintain self-service area by restocking and tidying.
• Create and maintain branch displays that support corporate programs.
• Use resources to locate products for customers and provide updates on delivery.
• Report damage, safety issues, and accidents to supervisor.
• Use sales tactics to promote special items or sales.
• Perform warehouse duties as necessary, including cleaning and loading/unloading.
• Maintain a safe and clean work environment.
• Professionally represent the company by adhering to uniform and grooming standards.
• Other duties as assigned.

Benefits

• Competitive salary and benefits package.
• Immediate participation in the 401(k) Plan.
• Disability and Life Insurance.
• Paid holidays, sick time, and vacation time.
• Medical, Dental, Vision, and Supplemental Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods