HVAC Cooling Customer Engineer Site Lead - Ashburn, VA

Vertiv Holdings, LLC•Ashburn, VA

61d

About The Position

A Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on cooling products serviced by Liebert commensurate with appropriate certification. The CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices, and direct Supervisor. A Team Lead oversees all field service activities.

Requirements

Must have High School Diploma or a accredited GED
1-2 year HVAC Diploma or Technical School Degree
EPA 608 refrigerant license - Level 2 or Universal
Ten years relevant industry/commercial experience and leadership experience
Eight years proven Liebert product expertise
Progression from Team Leader will be based upon business demands
Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
Meet all aspects of your current job description
Consistent Performance appraisal ratings of a score above the district average for 2 of 3 years.
Professional
Leader
Reliable
Team Player
Strong work ethic
Must be highly proficient with electrical / electronic test equipment and fundamentals
Must be highly proficient in reading and interpreting electrical line diagrams and blueprints
Must be highly proficient in dealing with customer related matters and in developing professional relationships with a demanding customer base
Ability to make in depth site evaluations and recommendations. Skills to include environmental temperature, and general operating conditions
Independently perform fix/repair techniques on all AC equipment
Ability to perform, demonstrate and teach proper brazing techniques
Capable of completing tasks and return unit to full operating conditions
In depth training, knowledge and high level of proficiency on all Liebert AC products
Ability to summarize and report all work related tasks performed
Project Management skills
Proactively identify and make repair/upgrade recommendations at the site level
Ability to schedule and coordinate work schedules for other associates and subcontractors
Ability to provide technical support via telephone or in person to other associates or vendors
Ability to instruct on the job training to other associates
Ability to delegate work activities to associates in a work group based upon skill level
Communication skills
Customer service skills
Ability to manage multiple tasks simultaneously
Problem solving skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
Ability to teach, mentor and develop growing Customer Engineer team
Demonstrates clear leadership and organizational support of Liebert policies and procedures
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Hour/Day on-call availability through a national paging system
Valid driver's license
Must be at least 18 years old
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment.
In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
Vertiv will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Responsibilities

Rely on direction to accomplish goals
Perform a number of work-related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
Render on site and phone assistance to customers.
Communicate with National Technical Support on equipment issues
Provides Technical Support on-site or via Telephone to CE's
Perform work related tasks according to company guidelines for scheduled maintenance
Provides OJT to CE's on various types of equipment in the field
Implement Field Change Notices (FCN) according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - "14 hours rule"
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting according to company guidelines
Timecards, expense reports, mileage reports, ticket closure, forms et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
Assist with scheduling by working within the guidelines
Delegate team tasks as needed
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a "first time fix" for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.
Managers, co-workers, Support Services, electronic communications, et al.