HVAC Cooling Customer Engineer I - Ashburn

Vertiv • Ashburn, VA

219d

About The Position

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

Requirements

• High School Diploma or G.E.D. equivalent
• HVAC - Certificate Program degree or equivalent experience in the field
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal Skills
• Professional
• Reliable Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM's law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

Responsibilities

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements
• Render on site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - '14 hours rule'
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Provide accurate and timely reporting according to company guidelines
• Maintain individual inventory in accordance with company policy
• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a 'first time fix' for their equipment
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

What This Job Offers

• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED