Nortek Air Solutions-posted 11 days ago
Full-time • Mid Level
New York, NY
1,001-5,000 employees

Position Overview: We are seeking an experienced Senior HVAC Controls & Service Technician to provide advanced technical support for Nortek HVAC systems. This role is critical to supporting installation, commissioning, troubleshooting, and field service for our HVAC controls and equipment across customer locations. The ideal candidate has strong HVAC controls experience, field service expertise, and the ability to independently diagnose issues, resolve customer concerns, and collaborate with engineering and cross-functional departments. This role plays a key part in customer satisfaction, product support, and knowledge transfer.

  • Technical Troubleshooting & Support: Diagnose, repair, and commission HVAC control systems
  • Provide remote support via phone/email and field repairs at customer sites
  • analyze control programs, wiring diagrams, and system integrations
  • Coordinate root-cause analysis with engineering or product support teams Customer & Field Support: Serve as the primary contact for technical support
  • provide troubleshooting guidance to service contractors and building operators
  • Conduct technical site visits, service reviews, and customer response meetings Controls Engineering & Documentation: Review technical details and documentation for commissioning and upgrades
  • Maintain service records, reports, training details, and customer notes
  • Support product development through field feedback and issue resolution Cross-Functional Collaboration: Partner with manufacturing, R&D, and customer service
  • participate in training sessions with other Nortek facilities
  • support continuous improvement initiatives related to field reliability and service quality
  • Strong electrical troubleshooting knowledge
  • 3–5+ years of hands-on HVAC system or control experience
  • Ability to independently manage service travel and priorities
  • Experience with DDC or PLC programming and HVAC control system design.
  • Familiarity with bid documents, control plans, and specifications.
  • High school diploma required; technical college or equivalent experience (10+ years) in electrical and refrigeration preferred.
  • Proficient in Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ideal candidate will be based in the New York metropolitan area
  • Available to travel regularly to the Manhattan, New York
  • Willingness to travel occasionally for field support and training.
  • Bachelor’s degree in Engineering or Computer Science is a plus but not required.
  • Customer-focused mindset with a passion for solving problems.
  • Ability to work independently and collaboratively across departments.
  • Motivated, creative, and enthusiastic about learning and innovation.
  • Nortek Air Solutions, LLC, offers a comprehensive compensation and benefits package.
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