HVAC Branch Service Manager

Johnson Controls

102d • $97,000 - $130,000

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls is on a mission to reimagine the performance of buildings to serve people, places, and the planet. The position involves managing the day-to-day service business processes and team management under the supervision of the HVAC Branch Service Manager, ensuring customer satisfaction and financial objectives are met. The role emphasizes fostering a safety-first culture and driving proficiency and performance of branch support staff.

Requirements

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch/scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Demonstrated ability to perform work independently with solid organizational and attention to detail skills.
• Strong interpersonal skills to effectively connect with both internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues with tact and cooperation.
• Competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and connect with others at varying levels.
• Ability to influence diverse teams to accomplish tasks/goals.
• Proficiency in using Service Management software and financial accounting systems.
• Bachelor's Degree or equivalent experience in the HVAC industry.

Responsibilities

• Owns the day-to-day tactical local HVAC service business.
• Manages defined business processes to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representatives to meet financial objectives.
• Directly supervises the service business support team responsible for account management support, asset management, invoicing, and service order posting.
• Provides coaching and support to branch service teams in managing day-to-day business processes.
• Responds to indicators of problems with training, resources, and ideas to mitigate issues.
• Drives service business processes and applications through the local service organization.
• Ensures training, communication, measures, and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth.
• Performs other duties related to customer happiness and actualization of strategies within the service organization.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees