HVAC Assistant Branch Manager

mSupply • Weymouth, MA

13d

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, HVAC inventory control, merchandising of HVAC systems and accessories, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.

Requirements

• Must have HVAC product knowledge and/or technician experience working with commercial and residential HVAC products
• High school diploma or GED required
• 3+ years of experience in logistics or distribution, with 2+ years in a supervisory or team lead role
• Proficient in Microsoft Office and standard office technology
• Strong leadership, communication, and operational skills in warehouse environments

Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Benefits

• Comprehensive health benefits (medical, dental, vision, prescription) starting day one
• 401(k) with company contribution, life insurance, and disability coverage
• HSA/FSA options, paid time off, and employee assistance program (EAP)
• Weekly pay, employee discounts, and additional perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED