HVAC Applications Engineer - REQ # 1399

Mitsubishi Electric US • Suwanee, GA

3d • $85,600 - $117,700 • Remote

About The Position

Mitsubishi Electric Trane HVAC US LLC is looking for a Engineer, Applications. POSITION SUMMARY: The Engineer, Applications is responsible for providing engineering and application support for Mitsubishi Electric Trane HVAC US (METUS) products and associated third-party components used in conjunction with METUS products. They will support new/existing products in a pre and post sales capacity to effectively contribute to the proper application of products in the market and the achievement of the business and marketing objectives. This role will train and support the sales and service organization in the proper sizing, selection, and configuration of METUS products. The position requires engineering and application experience to understand and apply the METUS products and third-party components properly. The essential functions of the position include, but are not limited to, the following: Provide technical and application support on HVAC products to improve and increase the knowledge and specification of METUS Products. Counsel Business Unit Sales, Engineering staff, and HVAC professional community on how to resolve complex application issues. Validate user-reported product application bugs (e.g. confirming reported variance in MPro and Diamond System Builder (DSB) selection tools) Respond to and resolve customer inquiries received through our feedback platforms, ensuring prompt and professional communication. Collaborate with MPro and DSB teams by advising them on new application rules or considerations that could impact system configuration or selection and sharing feedback on common issues or areas of improvement in MPro and DSB selection tools. Utilize METUS continuous improvement methodologies to improve processes and create value for our customers. Review and as appropriate create technical documentation including, but not limited to, application notes, installation manuals, operations manuals, schematic drawings, submittals, engineering data, and white papers. Draft application notes for topics requiring guidance beyond that which are contained within the factory manuals. Draft application guides for specialty METUS products such as QAHV, LEV Kit, Smart Multi, ecodan, ecodanPro, CAHV, etc. Draft, update, and maintain Applications training materials and content. Collaborate with business stakeholders to understand requirements, set priorities, and ensure solutions meet organizational goals. Coordinate with Field Service, Warranty, Quality, and Sales to provide feedback to Product Management regarding needs shown in the field for new products or enhancements of existing products. Support Product Management in field trials and data monitoring. Create and maintain guide specifications for all new products and integrate them into the automated guide spec tool as well as MPro and DSB. Work with Product Management, Marketing, External Utility Groups, Vertical Markets, IGR, and the others in a cross functional capacity This is a remote position with a specific schedule set by the manager in alignment with team need. Ability to travel 30% for various Company meetings and training both domestically and possibly Internationally. Other Duties as assigned.

Requirements

• Bachelor degree in Mechanical Engineering, or equivalent work experience required.
• 3+ years HVAC industry experience.
• Experience in designing Variable Refrigerant Flow (VRF) systems, required.
• Proficient computer skills including Microsoft Office Suite.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand way.
• Strong analytical and problem-solving skills.
• Ability to adapt quickly to changes in goals and objectives.
• Exceptional organizational skills with the ability to manage and prioritize.
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution, and learn continuously.

Nice To Haves

• Experience with Lean principles or continuous improvement, preferred.
• Experience with AutoCAD, Revit, Bluebeam and/or other digital drawing tools, a plus.

Responsibilities

• Provide technical and application support on HVAC products to improve and increase the knowledge and specification of METUS Products.
• Counsel Business Unit Sales, Engineering staff, and HVAC professional community on how to resolve complex application issues.
• Validate user-reported product application bugs (e.g. confirming reported variance in MPro and Diamond System Builder (DSB) selection tools)
• Respond to and resolve customer inquiries received through our feedback platforms, ensuring prompt and professional communication.
• Collaborate with MPro and DSB teams by advising them on new application rules or considerations that could impact system configuration or selection and sharing feedback on common issues or areas of improvement in MPro and DSB selection tools.
• Utilize METUS continuous improvement methodologies to improve processes and create value for our customers.
• Review and as appropriate create technical documentation including, but not limited to, application notes, installation manuals, operations manuals, schematic drawings, submittals, engineering data, and white papers.
• Draft application notes for topics requiring guidance beyond that which are contained within the factory manuals.
• Draft application guides for specialty METUS products such as QAHV, LEV Kit, Smart Multi, ecodan, ecodanPro, CAHV, etc.
• Draft, update, and maintain Applications training materials and content.
• Collaborate with business stakeholders to understand requirements, set priorities, and ensure solutions meet organizational goals.
• Coordinate with Field Service, Warranty, Quality, and Sales to provide feedback to Product Management regarding needs shown in the field for new products or enhancements of existing products.
• Support Product Management in field trials and data monitoring.
• Create and maintain guide specifications for all new products and integrate them into the automated guide spec tool as well as MPro and DSB.
• Work with Product Management, Marketing, External Utility Groups, Vertical Markets, IGR, and the others in a cross functional capacity

Benefits

• eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employees eligible dependents.
• Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date.
• Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees