EMCOR Group, Inc.-posted 25 days ago
Full-time • Mid Level
Hybrid • Norristown, PA
5,001-10,000 employees
Specialty Trade Contractors

EMCOR Mechanical Services has an opportunity for a HVAC Account Manager in Norristown, PA. Ability to travel up to 50% is required. This is a hybrid role This position is accountable for the overall performance and customer relationship of assigned accounts. This includes, but is not limited to, customer retention, meeting customer Key Performance Indicators (KPI's), achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction and account expansion. In conjunction with the General Manager and VP, this position will help develop and execute strategic direction and be accountable for account implementation. Account Managers provide leadership and work in partnership with internal stakeholders (Sales, Field, Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel up to 50% of the time and have strong HVAC skills, financial acumen, communication skills and analytical abilities. This position will be responsible for managing the initial accounts under the EMS HVAC National Account Team.

  • Regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
  • Partner with EMCOR Operating Companies and communicate with them to attain account management goals.
  • Collaborate with the EMCOR National HVAC Sales and Commercial Solutions Teams on continuous process improvements.
  • Responsible for leading Accounts team, leader development and training for team members to include operations supervisors, and operations coordinators (Previously Facility Coordinators.)
  • Drive consistent operational excellence leveraging EMS HVAC National Accounts standards.
  • Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s).
  • Set the strategic direction and implementation of business initiatives at the local/National market level.
  • Establish goals and performance criteria and measurement processes to proactively manage the business.
  • Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards.
  • Represent the organization including managing the business relationships as well as forging of strategic alliances throughout the nation.
  • Pursue account growth opportunities; expand scope of work or service lines to improve account profitability.
  • Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
  • Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
  • Drive continuous improvement and innovation throughout account(s).
  • Lead customer retention/contract extension efforts.
  • Conduct routine visits with EMCOR Operating Companies and 3rd Party Suppliers to strengthen internal relations and enhance service execution in support of our clients.
  • Bachelor's degree (B. A.) from four-year college or university; MBA preferred (degree requirement waived if equivalent experience)
  • Business Experience: Minimum of 5 years Facilities Management / Operations experience.
  • Experience in building repair and maintenance or the HVAC trade.
  • Preference to have worked in multi-site and multi-state national account operations.
  • Must be able to travel up to 50% to EMCOR offices and customer locations.
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