Hutton's Store Attendant

Discovery Land Company•Coeur d'Alene, ID

About The Position

Assist with the day-to-day operation execution of Hutton's General Store. Provide exceptional service and communication at all times with members, guests and team members. Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions. Utilize point-of-sale system to record transactions. Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region. Be aware of promotions and current Members on property. Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc. Assist and service members and their guests with all retail purchases, returns and special orders. Answer phones professional and redirect calls as needed. Continuously monitor the General Store for cleanliness and organization, Apparel should be folded tight and stacked properly. All tags should be tucked in and not visible. All apparel on hangers and mannequins should be steamed and neat. The floor should be clean and free of any outdoor debris, trash, etc. Other duties as assigned.

Requirements

One (1) to three (3) years of retail operations and customer service experience preferred.
At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment.
Experience with Point of Sales Systems (Jonus or TEI preferred).
Knowledge of Excel and other Microsoft Office applications.
Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
Extraordinary attention to detail, quality and service.
Ability to sell and create rapport with customers.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

Ability to read, write, speak, and understand English; additional languages preferred.

Responsibilities

Assist with the day-to-day operation execution of Hutton's General Store.
Provide exceptional service and communication at all times with members, guests and team members.
Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
Utilize point-of-sale system to record transactions.
Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
Be aware of promotions and current Members on property.
Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
Assist and service members and their guests with all retail purchases, returns and special orders.
Answer phones professional and redirect calls as needed.
Continuously monitor the General Store for cleanliness and organization, Apparel should be folded tight and stacked properly. All tags should be tucked in and not visible. All apparel on hangers and mannequins should be steamed and neat. The floor should be clean and free of any outdoor debris, trash, etc.
Other duties as assigned.