Humanitarian Relief Program Coordinator

Catholic Charities•San Antonio, TX

14d•Onsite

About The Position

Under the supervision of the Humanitarian program manager, the relief program coordinator is responsible for delivery of the agency’s humanitarian relief services to newcomers, including refugees, special immigrant visa holders (SIV), immigrants, people experiencing homelessness, along with other vulnerable populations. This includes but is not limited to the Mother Teresa Center, Guadalupe Community Center, St. Stephens CARE Center, and other satellite locations or mobile response sites. The program coordinator is responsible for providing and/or coordinating all services to eligible clients. The program coordinator must have the ability to provide services such as referrals for humanitarian shelter, food assistance (food pantries, congregate meal sites, and mobile food distributions), showers via the mobile shower units, clothing assistance, hygiene assistance, educational support and/or referrals with/to ESL, GED, Life Skills, Financial Literacy, and acculturation. Referral to Legal support with ID recovery, work permits, crime victims assistance. Referrals for housing, navigation for rental, utility, or humanitarian funds assistance, transportation assistance via agency vans, bus passes, or ride share. Referrals to client-centered, trauma informed, and culturally competent case management services. The program coordinator must be able to oversee the utilization of equipment and agency vehicles to provide services to clients. The program coordinator will be required to work non-traditional hours, be on call evenings and weekends, and work at remote/off-site locations. Bilingual in English and Spanish is preferred.

Requirements

Bachelor’s degree in social work or related field preferred but not required
1 year of experience in humanitarian services, emergency services, public health, or humanitarian response setting preferred;
21 years of age or older (required to drive)
Reliable transportation
Valid driver license and clean driving record
Valid vehicle insurance
Minimum of 1 year of experience in humanitarian services, emergency services, public health, or humanitarian response setting preferred;
Advanced proficiency in Microsoft Office Programs
Must be flexible, self-directed, and goal oriented
Knowledge and experience working in a social services setting strongly preferred
Experience working with diverse populations including immigrants from different countries of origin
Ability to work in a culturally sensitive manner with diverse populations
Knowledge of HIPPA and confidentiality standards
Knowledge of operational procedures of Community Centers or other comparable facilities preferred
Must be detail oriented, organized, self-motivated, work well independently and on a team;
Must have good written and verbal skills;
Must have good critical thinking and problem-solving skills in crisis situations
Ability to work non-traditional hours and be on call
Experience working with and managing volunteers
Ability to lift 25 lbs.
Experience and ability to drive large vehicles and response units

Nice To Haves

Bilingual in English/Spanish preferred

Responsibilities

Day-to-day delivery of services, and entering all applicable data, completing incident reports, ensure compliance.
Execute, based on the agency’s approval, response efforts to populations affected by humanitarian crises, such as natural disasters, displacement, and homelessness.
Manage, and implement humanitarian response, including receiving donations, building capacity to deliver humanitarian services.
Submit all transactions and keep track of receipts, allowable costs for reimbursement, and other fiscal items related to the budget
Provide regular situational updates to program manager and senior director during a humanitarian response
Be on call and work in remote, off-site locations to represent Catholic Charities in humanitarian response efforts
Follow safety protocols as it relates to use of agency vehicles, management of emergency sheltering, and staff processes.
Ensure situational awareness by continually assessing circumstances/conditions that affect the agency or clients.
Oversee quality of data into appropriate databases and ensure client records are kept up to date based on HIPPA, COA, and other required standards.
Provide monthly reporting on deliverables/goals to senior director
Attend meetings, visit satellite and mobile sites, and other remote locations where services are being provided.
Must ensure the completion of all required professional development assignments in a timely manner for their direct reports.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by the Senior Director or Vice President of Programs, Executive Vice President, & CEO/President.