Human Services Supervisor - Bilingual Preferred English/Spanish

State of Oregon•Eugene, OR

2d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual Preferred – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay. Opportunity awaits! If you're seeking a career that combines your expertise with the opportunity to positively impact people's lives, look no further. Elevate your career by joining our leadership team as a Branch Operations Manager! As a Human Services Supervisor 2 , you will support the Eugene office. This position is not eligible for remote work. In this role, you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs. Summary of Duties As a Human Services Supervisor 2, you will: Providing leadership and support to the branch team is the aim of this role. The majority of the tasks will be related to and assist with eligibility work. Use department staff, programs, and resources to implement the department's vision while exercising leadership and carrying out administrative duties in order to accomplish the Oregon Eligibility Partnership's objectives and goals. The Human Services Supervisor 2 is responsible for the daily function of the office. The position manages and directs cross-functional teams and programs in collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments. The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism. The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices. The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors. Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Requirements

You must submit a cover letter to be considered for this position, max of 2 pages, addressing how you have demonstrated the essential attributes in your past work experiences.
Four Years of lead work, supervision, or progressively related experience; OR One year of related experience and a bachelor’s degree in a related field.
Experience adapting to shifting environments and priorities in a fast-paced, high-volume office while demonstrating respect and compassion.
Experienced in working with diverse groups, promoting inclusivity, equity, anti-racism, and fostering environments of compassion, belonging, and inclusion.
Experience increasing employee engagement, organizing people to reach a goal, delegating effectively, coaching, and mentoring to achieve success.
Experience making decisions based on a mixture of analysis, knowledge, experience, and judgement in a timely manner.
Experience demonstrating flexibility by adapting to changing environments and priorities.
Demonstrated commitment to collaboration and promoting high functioning teams.
Experience applying active listening skills and providing effective conflict resolution.
Experience with communication styles and communicating clearly & professionally in writing and verbally with both internal and external customers.

Nice To Haves

Preference will be given to candidates with bilingual language skills in Spanish and English.

Responsibilities

Providing leadership and support to the branch team is the aim of this role.
Use department staff, programs, and resources to implement the department's vision while exercising leadership and carrying out administrative duties in order to accomplish the Oregon Eligibility Partnership's objectives and goals.
The position manages and directs cross-functional teams and programs in collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by staff to meet agreed upon goals, objectives, and targets.
In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.
The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each.