Human Services Specialist/RHA

City Of Rochester • Rochester, NY

403d • $36,000 - $51,500

About The Position

The Human Services Specialist position at the City of Rochester involves performing a variety of administrative and clerical tasks related to case management for participants in the RHA programs. The role focuses on helping individuals succeed in various aspects of their lives, including housing, education, and employment, while working independently under general supervision. The specialist will be responsible for organizing community service events and providing necessary human services assistance to participants.

Requirements

• High school diploma or GED.
• Associate's degree in Human Services or a related area.
• One year of full-time work experience in human services intake, assessment, and referral, or three years of relevant experience.
• Valid NY State Class D driver's license and availability of a car for daily use.

Nice To Haves

• Experience in case management and community service coordination.
• Knowledge of HUD rules and regulations.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct orientations for programs like Family Self-Sufficiency and monitor participant progress.
• Follow up with tenants regarding inspection issues on a monthly basis.
• Assess participants' needs in education, training, childcare, transportation, and healthcare.
• Interview participants to gather data on income and household expenses.
• Verify participant information by inspecting documents and contacting relevant agencies.
• Determine eligibility and suitability of participants for programs.
• Counsel participants on credit issues and assist with disputes.
• Refer participants to community-based agencies for additional support.
• Track and evaluate program outcomes and monitor participants' escrow accounts.
• Compute income and expenses to determine housing eligibility and set rental charges.
• Coordinate training, home ownership fairs, and wellness clinics for participants.
• Provide customer service to participants regarding re-certifications and inspections.
• Maintain accurate participant records and documentation.
• Represent the Housing Authority at community events and taskforces.

Benefits

• Full-time position with a salary range of $36,000 - $51,500 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED