Human Services Program Specialist

Virginia Information Technologies Agency • Richmond, VA

6d

About The Position

The Technical Assistance Specialist plays a vital role in supporting the
successful operation, data integrity, and regulatory compliance of the Early
Hearing Detection and Intervention Information System (EHDI-IS). This position
provides essential administrative and technical support to stakeholders and
providers involved in congenital cytomegalovirus (CMV) and newborn hearing
screening services, ensuring alignment with the Code of Virginia requirements.

Requirements

• Extensive knowledge in program administration, service delivery, reporting, and quality assurance practices to support compliance and effective statewide operations.
• Extensive knowledge in collecting, entering, validating, and analyzing program data; ensure accuracy and integrity of information; and produce reports to inform program decisions and federal reporting requirements.
• Demonstrated skills in identifying, investigating, and resolving data, system, and operational issues, providing recommendations to enhance program workflows and system functionality.
• Proven experience in technical assistance, training, and guidance to stakeholders; respond to inquiries professionally and timely; and communicate complex information clearly in oral and written formats.
• Demonstrated ability to prioritize work, manage multiple tasks, maintain documentation, and work independently or as part of a team to meet program objectives.

Nice To Haves

• Public health experience
• Ability to identify data trends, detect errors, and propose solutions for process improvements or system enhancements.
• Preferred experience in electronic health record systems, databases (like VISITS), Microsoft Office Suite, and web-based communication tools.
• Ability to learn new software and troubleshoot system issues.
• Experience interpreting and communicating clinical information to families and healthcare providers professionally.
• Familiarity with the Code of Virginia, specifically as it pertains to the Virginia EHDI program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees