HUMAN SERVICES PROGRAM SPECIALIST - 60022346

State of Florida • FL

79d • $1,260

About The Position

This is an advanced professional work assessing and developing Adult Protect Investigators (APIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with the Program Administrator, API Supervisors and Regional management in promoting the development of knowledge, skills and application to case activities.

Requirements

• Knowledge of social, economic, rehabilitative or health care services, administration or planning techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Ability to develop program manuals, policies, procedures, standards and rules.
• Ability to analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs.
• Ability to conduct research studies.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Valid Driver License.
• Must possess operational private vehicle for use in the performance of daily work activities.

Responsibilities

• Coach, motivate and model best practices to provide real time field casework guidance and assessment for both new and existing APIs.
• Observe and evaluate investigator's casework activities, assessment of service needs and referrals to services and provide feedback to the API and the Adult Protective Investigator Supervisor (APIS).
• Assess and coach APIs in interviewing, assessment and documentation skills.
• Review casework, assessments, and findings, providing consultation and direction to ensure appropriateness, clarity and quality of the investigation.
• Coordinate and provide in-service training to address areas where individual and/or unit performance improvement is required.
• Identify operational problems in the implementation of policies, procedures, and training gaps, making recommendations for improvements.
• Work with management and participate on performance improvement teams based on the results of quality assurance reviews.
• Provide backup to Adult Protective Investigators, and Supervisors in field work, as assigned.
• Provide professional technical support and assistance to front line staff and ensure compliance with processes and procedures.
• Perform other related duties as required.

Benefits

• No state income tax for residents of Florida
• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees