Human Services Program Manager II - Director of Strategy

State of North Carolina

22h

About The Position

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. The Division of State Operated Healthcare Facilities (DSOHF) is North Carolina’s statewide safety-net provider, delivering critical mental health, developmental disability, neuro-medical, and substance use services to individuals with the most complex needs. DSOHF operates thirteen facilities serving communities across the state and has the responsibility to ensure programs and services are effective, efficient, and aligned with the state’s commitment to provide high-quality, person-centered care. The agency is seeking a Director of Strategy to help shape the future of this essential mission. As a key member of the Executive Leadership Team, this role will drive strategic direction, strengthen system performance, and lead initiatives that directly impact the well-being of North Carolinians who rely on state-operated services.

Requirements

Master's degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity.
OR Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity.
OR An equivalent combination of education and experience.

Nice To Haves

Exceptional communication and presentation skills
Strong organizational and project leadership experience
Skill in communications strategy and stakeholder engagement
Ability to develop, refine, and track performance metrics
Supervisory experience and a collaborative leadership approach

Responsibilities

Lead creation and execution of the DSOHF Strategic Plan, turning vision into measurable impact.
Oversee a team that supports workforce initiatives, communications, stakeholder engagement, and central office operations.
Build strong relationships across agencies, facilities, and community partners to advance shared goals.
Develop tools, metrics, and reporting systems that bring clarity, accountability, and alignment to division-wide initiatives.
Identify opportunities that strengthen care delivery and improve outcomes for individuals served in our facilities and that help inform the system of care across NC.
Guide high-priority projects that enhance Division effectiveness and operational excellence.
Provide data-driven insights to support leadership decisions and statewide priorities.