Human Services-Program Coordinator

Triangle, Inc • Salem, MA

70d

About The Position

The Human Services Program Coordinator is responsible for supervising a team of Community Coordinators and leading the delivery of community-based employment and activities. This full-time position requires adherence to Triangle's policies and procedures, effective communication with supervisors, and a positive attitude. The coordinator will manage a caseload of clients, ensuring quality service delivery and compliance with documentation requirements.

Requirements

• High school diploma or equivalent.
• Bachelor’s Degree in related field preferred; may substitute with experience.
• Direct care experience required.
• One to two years in a supervisory role and/or case management preferred.
• Willingness to cold call companies to create volunteer and employment opportunities.
• State/Federal background check.
• Massachusetts Driver’s License and clean driving record.

Responsibilities

• Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities.
• Assists with the training and orientation of new staff for software systems and program logistics.
• Coaches staff to provide individualized support and problem solving for participants and their families.
• Provides monthly, one-on-one documented supervision with Community Coordinators.
• Ensures and maintains proper staff to participant ratios; provides direct care as needed.
• Leads hiring process for Community Coordinators.
• Coordinates with Site Manager and staff to create and implement monthly schedules.
• Supervises groups of participants in various community settings.
• Maintains and builds professional relationships with supported employment sites.
• Networks with community organizations to set up opportunities for participants.
• Assists with the development of new curriculum to meet program goals.
• Transports individuals to and from community activities.
• Prepares required assessments and reports.
• Intervenes in unsafe interactions or behavioral incidents.
• Collaborates with staff and Site Manager to ensure quality service delivery.
• Provides regular check-ins with staff and program participants.
• Ensures 50% of programming occurs in the community.
• Positively represents Triangle to customers and community organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees