Human Services Office Assistant III

Ozaukee County•Port Washington, WI

21d•$22 - $28•Onsite

About The Position

The Office Assistance III (Economic Support) provides technical and administrative support to the Economic Support Unit. Responsibilities include entering data into the state CARES system, assisting clients with benefit applications, supporting document submission, contacting the Moraine Lakes Consortium via the lobby phone, and helping clients apply online using lobby computers or mobile application. The position also issues temporary FoodShare cards, greets clients and visitors, and facilitates all mandated lobby services for Economic Support programs. This role requires strong customer service skills, the ability to balance client needs, and the capacity to prioritize multiple tasks and deadlines each day.

Requirements

High School Diploma and up to one year of College, Business, Technical or Secretarial school.
Individual is required to satisfactorily complete training on the CARES (state) training program.
Three to five years general office experience with advanced skills in Microsoft Office Products including Access (creation/updating databases), Publisher (desktop publishing), Word and Excel and experience in working in a behavioral health setting.
Excellent people, communication, and organizational skills.
Must maintain a high degree of confidentiality.
Ability to work under distraction.
Maintain client rights and confidentiality.
Ability to multi-task.
Advanced knowledge of Microsoft Office software products including word processing, spreadsheets, desktop publishing and navigating the Internet.
Ability to be a team player.